Help
Using your seads.io account
For customers of SEADS Technology: how to get your account, sign in and use Website Care.
Get your account
Create your SEADS account once from the Create an account button on the home page. The same account signs you in to the SEADS products you can use today. Two-step sign-in is available to protect it.
Sign in
Choose Sign in at the top right of any page. SEADS Identity asks for your email address and password, and for your second step if you turned it on. You then return to your account here. If you forgot your password, use the reset link on the sign-in page.
Add a website and choose a plan
In your account, open Website Care and add the website you want us to care for. We check which package fits it and show the choices before you pay. You pay by card through Stripe, and the price is shown before you pay. Your plan starts when the payment is confirmed. Work starts once you have given us access and we have verified a backup.
Ask for work
Open your website in your account and choose New request. Tell us the problem and what should happen. You can follow the status, read our replies and send files. A person answers within the response time of your package. Work above your monthly improvement time needs a quote that you approve first.
Change or cancel your plan
On the page of your website you can change your package, update your payment method and cancel. Before you confirm, the page shows the date your coverage ends and whether anything is refunded. Until that date you can choose Keep my plan.
Change the language
Use the language button at the top of every page. It shows the language it switches to: Français on an English page and English on a French page.
Get help
Write to support@seads.io, or call +1 (614) 300 8066. If something looks unsafe, write to security@seads.io.